Lead Teller & Team Coach

Bryant Bank; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Bryant Bank is seeking a Head Teller at the Greystone Branch in Birmingham, AL to supervise the teller line, ensure prompt, accurate service, and uphold banking policies.

The role includes coaching tellers, resolving customer concerns, balancing cash, and supporting branch opening/closing procedures while maintaining confidentiality and compliance.

Experience in retail banking and leadership required; high attention to detail is essential.

Qualifications

• Strong knowledge of retail banking operations, teller functions, and regulatory compliance.
• Excellent leadership and interpersonal skills.
• Strong problem solving and conflict resolution abilities.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proficient with bank software, teller systems, and Microsoft Office.
• Ability to maintain confidentiality and exercise discretion.

Responsibilities

• Supervise, schedule, and support teller staff to ensure optimal coverage and performance.
• Perform daily teller transactions.
• Monitor cash levels and ensure adherence to branch cash limits and security protocols.
• Provide training, coaching, and feedback to tellers.
• Assist with the resolution of customer concerns or complex transactions.
• Conduct daily audits and reconcile discrepancies; escalates unresolved issues to branch leadership.
• Ensure all tellers adhere to bank policies, procedures, and compliance standards.
• Assist with vault management, ATM balancing, and branch opening/closing procedures.
• Performs other related duties as assigned.

Skills

Teller supervision

Customer service

Regulatory compliance

Cash handling

Training coaching

Bank software

Education

High School Diploma or GED

Associate degree or banking/finance coursework preferred

Tools

Bank software

Teller systems

Microsoft Office

Job description

Bryant Bank is seeking a Head Teller at the Greystone Branch in Birmingham, AL to supervise the teller line, ensure prompt, accurate service, and uphold banking policies.

The role includes coaching tellers, resolving customer concerns, balancing cash, and supporting branch opening/closing procedures while maintaining confidentiality and compliance.

Experience in retail banking and leadership required; high attention to detail is essential.