Lead Teller: Elevate Client Experience & Branch Leadership

KeyCorp; Sewickley (Allegheny County); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyCorp is seeking a Lead Teller in Sewickley, PA, to serve as a trusted advisor and primary troubleshooter for client servicing needs in-branch. You will coach tellers, manage scheduling, ensure regulatory compliance, and help transition clients to bankers for deeper financial wellness discussions.

The role emphasizes outstanding client service, cash handling experience, and sales to promote bank products while maintaining branch standards.

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• Minimum of 3 years demonstrated superior client relationship skills (required).
• Minimum of 3 years' experience in cash handling (required).
• Notary License (preferred).

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
• Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.

Skills

Client relationship skills

Cash handling

Sales

Time management

Education

High School Diploma, GED, or equivalent

Job description

KeyCorp is seeking a Lead Teller in Sewickley, PA, to serve as a trusted advisor and primary troubleshooter for client servicing needs in-branch. You will coach tellers, manage scheduling, ensure regulatory compliance, and help transition clients to bankers for deeper financial wellness discussions.

The role emphasizes outstanding client service, cash handling experience, and sales to promote bank products while maintaining branch standards.