Lead Teller & Banking Team Leader

Trustco Bank; Town of Fishkill (NY); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Health Savings Account (HSA) with a 1

401(k) with employer match

Paid time off + 11 federal holidays

Tuition reimbursement

Reduced fees and rates on certain loan

Descripción de la vacante

Trustco Bank is seeking a Head Teller in New York to lead teller staff, ensure accurate cash handling, and deliver exceptional customer service. The role requires supervising daily operations, ensuring compliance with security and privacy policies, and maintaining high confidentiality standards.

The Head Teller will oversee cash balancing, manage cash shipments, and support reporting. A high school diploma plus supervisory experience and strong communication skills are required; a Bachelor's

Formación

• High school diploma or equivalent required.
• Experience supervising or leading a small team.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus.
• Access to reliable transportation and ability to lift 10-20 lbs.

Responsabilidades

• Deliver outstanding customer service in a warm, professional environment.
• Lead and coach tellers to ensure accuracy, efficiency, and compliance.
• Handle a variety of transactions including deposits, withdrawals, loan payments, and checks.
• Prepare reports and maintain audit-ready records in line with policies.

Conocimientos

Customer service

Cash handling

Verbal communication

Team leadership

English fluency

Educación

High school diploma or equivalent

Bachelor's degree

Descripción del empleo

Trustco Bank is seeking a Head Teller in New York to lead teller staff, ensure accurate cash handling, and deliver exceptional customer service. The role requires supervising daily operations, ensuring compliance with security and privacy policies, and maintaining high confidentiality standards.

The Head Teller will oversee cash balancing, manage cash shipments, and support reporting. A high school diploma plus supervisory experience and strong communication skills are required; a Bachelor's