Lead Teller & Customer Experience Coach

Armstrong Bank; Owasso (OK); On-site; USD 34,000 - 46,000; Full time

Job summary

Armstrong Bank in Owasso, OK seeks a Teller Supervisor to lead teller operations, ensure accuracy, and deliver exceptional customer service. You will coordinate teller activities, manage cash flow, and supervise staff while maintaining compliance with policies and regulations.

The role requires strong communication, leadership, and a customer‑focused mindset, with flexibility for irregular schedules and a team‑driven approach to bank service excellence.

Qualifications

• Outgoing personality and excellent customer service skills.
• Demonstrate ability to generate referrals.
• Demonstrated leadership skills.
• Effective written and verbal communication and strong interpersonal skills.
• Flexible to work irregular schedules.
• Maintain discretion and confidentiality.
• Complies with regulatory requirements.
• One year teller experience required.

Responsibilities

• Review teller work for accuracy and resolve cash balancing discrepancies.
• Direct and coordinate teller activities and supervise staff.
• Oversee branch cash flow, vault/teller/ATM responsibilities and large items.
• Ensure security testing is completed.
• Validate weekly teller schedules.
• Develop and train staff; recruit as needed.
• Approve daily branch NSF’s and process proof clearing.
• Network to attract new business.
• Manage overdraft reports and contact customers per policy.
• Contribute to branch profitability goals.
• Perform teller duties as needed.

Skills

Customer service

Referral generation

Leadership

Communication

Flexibility

Discretion

Regulatory compliance

Teller experience

Job description

Armstrong Bank in Owasso, OK seeks a Teller Supervisor to lead teller operations, ensure accuracy, and deliver exceptional customer service. You will coordinate teller activities, manage cash flow, and supervise staff while maintaining compliance with policies and regulations.

The role requires strong communication, leadership, and a customer‑focused mindset, with flexibility for irregular schedules and a team‑driven approach to bank service excellence.