Lead Teller & Customer Experience Coach

Dime Bank; Norwich (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Dime Bank in Norwich, CT is seeking a Head Teller to supervise the Teller line, ensure accurate cash handling, and promote cross-sell opportunities with customers. You will train tellers, enforce bank policies, and help meet branch sales goals.

The role requires a high school diploma and 1–2 years of related experience, with emphasis on accuracy, compliance, and customer service excellence in a busy branch environment.

Qualifications

• Requires at least a high school diploma or its equivalent, one or two years of job-related experience, and adherence to bank training policies.
• Able to follow strict procedures and policies.
• Strong customer service and referral skills are preferred.

Responsibilities

• Supervises Tellers and supports HR-related activities with Branch Manager.
• Processes customer transactions per bank procedures (savings, checks, loans, deposits).
• Mentors and trains new Tellers on on-the-job practices.

Skills

Mathematics aptitude

Customer service excellence

Keyboard skills

Organizational skills

Initiative

Team collaboration

Education

High school diploma or equivalent

Tools

Computer

Coin counter

Bill counter

Job description

Dime Bank in Norwich, CT is seeking a Head Teller to supervise the Teller line, ensure accurate cash handling, and promote cross-sell opportunities with customers. You will train tellers, enforce bank policies, and help meet branch sales goals.

The role requires a high school diploma and 1–2 years of related experience, with emphasis on accuracy, compliance, and customer service excellence in a busy branch environment.