Teller: Elevate Customer Experience & Referrals

Liberty Bank; Connecticut; On-site; USD 32,000 - 42,000; Full time

Job summary

Liberty Bank in Connecticut invites applications for a Teller role. You will lead the customer experience, be the first contact for existing customers, and identify opportunities to refer banking needs. You will handle a range of banking transactions with accuracy and efficiency.

This role emphasizes teamwork, adherence to bank policies and risk controls, and educating customers about digital banking. A high school diploma or GED and 6–12 months cash handling experience are preferred, with

Qualifications

• High School degree or GED required.
• 6–12 months cash handling experience in a retail or banking setting preferred.
• Proficient with Word, Excel, Outlook.
• Strong verbal and written communication skills.
• Ability to identify customer needs and enhance relationships.
• Attention to detail and accurate policy execution.
• Ability to take initiative and work independently.
• Strong decision-making and risk awareness.
• Team player with a positive work environment.
• Weekend/extended hours availability.

Responsibilities

• Actively engages in immediate customer acknowledgment, meeting and greeting customers.
• Adheres to established customer service standards and provides a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Provides exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Takes ownership of customer inquiries/questions and resolves or engages other teammates as needed.
• Meets/Exceeds assigned referral goals through cues and discovery questions to meet customers banking needs.
• Transitions identified sales opportunity to the appropriate banking partner.
• Ensures accurate and timely documentation of activities and follow up opportunities in the banking appropriate systems.
• Understands and educates customers on alternative delivery channels including digital banking.
• Takes the initiative to enhance knowledge of both new and existing products and services through the active use of sales tools and training materials.
• Effectively and accurately processes an array of banking transactions while providing excellent customer service in a timely manner.
• Accurately balances and processes customer transactions in accordance with bank policies and procedures while maintaining an efficient record in daily cash balancing.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies/procedures.
• Adheres to and complies with Liberty Bank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Volunteers for special projects within the scope of your job responsibilities.
• Participates in community events and establish relationships for the benefit of the bank.
• Completes other related duties as assigned.

Skills

Cash handling

Computer skills

Communication

Needs assessment

Attention to detail

Initiative

Decision making

Team player

Planning & scheduling

Weekend availability

Education

High School degree or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Liberty Bank in Connecticut invites applications for a Teller role. You will lead the customer experience, be the first contact for existing customers, and identify opportunities to refer banking needs. You will handle a range of banking transactions with accuracy and efficiency.

This role emphasizes teamwork, adherence to bank policies and risk controls, and educating customers about digital banking. A high school diploma or GED and 6–12 months cash handling experience are preferred, with