Head Teller & Branch Sales Leader

Charter Oak Federal Credit Union; Connecticut; Hybrid; USD 34,000 - 72,000; Full time

Job summary

Charter Oak Federal Credit Union in Mystic, CT seeks a Head Teller to lead the teller line operations and strengthen member relationships through outstanding service. The role requires managing schedules, coaching staff, and ensuring accurate cash handling and recording of transactions.

The Head Teller will drive sales referrals, participate in training, and maintain branch coordination to meet performance standards. Prior banking experience and strong communication are essential for success.

Qualifications

• Prior experience in traditional or electronic banking services is required.
• Excellent communication and interpersonal skills are essential.
• Previous sales experience and the ability to work in a team environment are required.

Responsibilities

• Oversee the teller line operations and build member relationships by providing outstanding service.
• Develop schedules to ensure teller coverage and coach staff to maintain accuracy and efficiency.
• Balance cash drawers, process transactions, and ensure proper recording of member activity in the data processing system.
• Cross-sell credit union products and services and support achievement of sales goals.
• Perform duties of MSR when needed and assist in training branch staff.

Skills

Communication skills

Interpersonal skills

Sales ability

Teamwork

Tools

APEX tools

Job description

Charter Oak Federal Credit Union in Mystic, CT seeks a Head Teller to lead the teller line operations and strengthen member relationships through outstanding service. The role requires managing schedules, coaching staff, and ensuring accurate cash handling and recording of transactions.

The Head Teller will drive sales referrals, participate in training, and maintain branch coordination to meet performance standards. Prior banking experience and strong communication are essential for success.