Lead Teller & Branch Operations Coach

Peoples-Bank; Beaver Dam (KY); On-site; USD 38,000 - 50,000; Full time

Job summary

Peoples Bank is seeking a Head Teller at our Beaver Dam, KY branch. This role oversees the branch teller line operations, coaching tellers, and ensuring adherence to bank policies and procedures.

The Head Teller will open deposits, process teller transactions, sell bank products, and resolve customer service issues in line with bank standards. Strong leadership and audit readiness are essential for success.

Qualifications

• 1+ years related work experience in customer service.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Trustworthy and confidential behavior is essential.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software.
• Proficient knowledge of Windows and Microsoft Office software (Word and Excel).
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to address and coach co-workers to be better.
• Client focused.
• Proven Team Player.
• Daily flexible and reliable transportation.
• Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings; which in some circumstances, could include overnight stay and multiple hours of travel. Travel also required to fill in at other branches as needed.

Responsibilities

• Lead by example.
• Manage the day-to-day operations of the branch teller line. Duties include branch teller line scheduling to ensure proper coverage, meeting referral goals, and overseeing of operational standards.
• Tasked to be the branch point person for audit preparation based on Standard Operating Procedures. Responsible for ensuring the entire branch team is following procedures and educates the team on any updated or changes in policies and procedures.
• This position will work with the manager to ensure that the branch will successfully pass any and all audits.
• Will be responsible for providing coaching to assist in the development of the teller line team and others to be better.
• Monitor performance and report to management.
• May assist Branch Manager with hiring of branch teller line staff. Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Will be responsible for processing complex multi-step teller transactions.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.Will provide follow up to customer, branch staff and/or internal partner on resolution of issue(s).
• Follow operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Make sales calls via phone or accessible video conferencing systems to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce.
• Maintain a well-developed working knowledge of the complete line of products and services offered.
• Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Responsible for meeting and adhering to Retail Branch Standards which includes dress code.
• Will perform special projects as assigned.

Education

High School Diploma or GED

Job description

Peoples Bank is seeking a Head Teller at our Beaver Dam, KY branch. This role oversees the branch teller line operations, coaching tellers, and ensuring adherence to bank policies and procedures.

The Head Teller will open deposits, process teller transactions, sell bank products, and resolve customer service issues in line with bank standards. Strong leadership and audit readiness are essential for success.