Lead Teller & Client Experience Coach

KeyCorp; Sewickley (Allegheny County); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyCorp is seeking a Lead Teller in Sewickley, PA to serve as a resource for resolving client service issues and to coach tellers for effective branch operations. You will identify financial wellness opportunities, guide clients to bankers, and help drive exceptional service while ensuring regulatory compliance and accurate cash handling.

The role requires a High School Diploma or GED, 3+ years of client relationship experience, and 3+ years of cash handling.

Qualifications

• High School Diploma, GED, or equivalent business experience required.
• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.

Responsibilities

• Provide exceptional client service and resolve client servicing issues.
• Coach tellers and manage teller line operations.
• Identify and transition clients to bankers for deeper financial wellness conversations.
• Maintain branch compliance and scheduling and oversee branch operations.

Skills

Client relationship skills

Cash handling

Sales and service

Time management

Integrity

Communication

Education

High School Diploma or GED

Job description

KeyCorp is seeking a Lead Teller in Sewickley, PA to serve as a resource for resolving client service issues and to coach tellers for effective branch operations. You will identify financial wellness opportunities, guide clients to bankers, and help drive exceptional service while ensuring regulatory compliance and accurate cash handling.

The role requires a High School Diploma or GED, 3+ years of client relationship experience, and 3+ years of cash handling.