Lead Teller & Client Experience Coach

KeyBank; Canton (OH); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank in Canton, Ohio is seeking a Lead Teller to act as a resource for client servicing, troubleshooting complex issues, and guiding tellers in a busy branch. You will help identify financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

You will lead scheduling, coaching, and training, ensuring accurate cash handling, regulatory compliance, and exceptional service.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Notary license preferred.

Responsibilities

• Embodies a strong client experience culture in branch and realises impact on clients and teammates.
• Assumes responsibility for efficient teller functions while coaching others in a branch setting.
• Identifies and resolves complex client servicing issues.
• Translates client needs into financial conversations with a Banker.
• Assists in scheduling, staffing, and overseeing branch operations and compliance.
• Ensures accurate cash handling and adherence to regulatory procedures.

Skills

Client relationship skills

Cash handling

Windows PC

Leadership

Organizational skills

Sales & service

Time management

Education

High School Diploma or GED

Tools

Calculator

Job description

KeyBank in Canton, Ohio is seeking a Lead Teller to act as a resource for client servicing, troubleshooting complex issues, and guiding tellers in a busy branch. You will help identify financial needs and smoothly transition clients to a Banker for deeper financial wellness conversations.

You will lead scheduling, coaching, and training, ensuring accurate cash handling, regulatory compliance, and exceptional service.