Lead Teller & Client Experience Coach

KeyCorp; Gorham (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp in Gorham, ME is seeking a Lead Teller to be a trusted advisor in the KeyBank community. You will identify and resolve client servicing issues, coach tellers, manage scheduling, and ensure branch compliance while guiding customers toward banking solutions.

This role requires 3+ years of client relationship experience and cash handling, a high school diploma, and strong teamwork. The position is full-time, on-site at 45 Main Street, with a base hourly wage and incentives.

Qualifications

• 3+ years Demonstrated superior client relationship skills.
• 3+ years Experienced in cash handling.
• Working knowledge of PC with Windows based applications and calculator.

Responsibilities

• Provide outstanding client service in an in-branch setting and coach tellers to enhance effectiveness.
• Identify client needs and smoothly transition to a Banker for financial wellness conversations.
• Assist with scheduling, training, and branch compliance with regulatory and security procedures.

Skills

Client relationship skills

Cash handling

Leadership / coaching

Time management

Sales and service

Education

High School Diploma or GED

Job description

KeyCorp in Gorham, ME is seeking a Lead Teller to be a trusted advisor in the KeyBank community. You will identify and resolve client servicing issues, coach tellers, manage scheduling, and ensure branch compliance while guiding customers toward banking solutions.

This role requires 3+ years of client relationship experience and cash handling, a high school diploma, and strong teamwork. The position is full-time, on-site at 45 Main Street, with a base hourly wage and incentives.