Lead Teller & Client Experience Coach

KeyCorp; Centennial (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp’s KeyBank is seeking a Lead Teller to act as a trusted advisor, resolve client servicing issues, and support branch operations in Centennial, CO. Responsibilities include coaching tellers, scheduling shifts, and ensuring regulatory compliance while promoting banking products to meet clients’ financial goals.

The role emphasizes strong client service, cash handling expertise, and the ability to identify sales opportunities while educating clients on access channels.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience in cash handling.
• Working knowledge of PC with Windows-based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Lead teller in in-person branch setting; coach tellers and manage day-to-day teller line duties.
• Identify and resolve complex client servicing issues; transition clients to bankers for financial wellness discussions.
• Assist clients with financial goals using banking tools and services.
• Ensure compliance with regulatory, security, and internal audit controls; participate in daily branch operations.

Skills

Client relationships

Cash handling

Sales & service

Financial tools

Regulatory knowledge

Time management

Education

High School Diploma / GED

Tools

Windows PC

Job description

KeyCorp’s KeyBank is seeking a Lead Teller to act as a trusted advisor, resolve client servicing issues, and support branch operations in Centennial, CO. Responsibilities include coaching tellers, scheduling shifts, and ensuring regulatory compliance while promoting banking products to meet clients’ financial goals.

The role emphasizes strong client service, cash handling expertise, and the ability to identify sales opportunities while educating clients on access channels.