Lead Teller & Branch Experience Coach

KeyBank; Centennial (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Centennial, CO to serve as a trusted advisor for clients, resolve service issues, and transition clients to bankers for comprehensive financial wellness discussions.

Responsibilities include staffing the teller line, coaching tellers, ensuring regulatory compliance, and promoting the bank’s products and services. Strong customer relationship skills are essential.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of cash handling experience.
• Proficient PC skills with Windows-based applications and calculator.

Responsibilities

• Coach tellers to enhance client experience and branch operations in an in-person setting.
• Identify and resolve complex client servicing issues.
• Schedule tellers and manage daily branch operations.
• Observe and provide coaching to tellers to improve effectiveness.
• Assist clients in achieving financial goals using wellness tools.
• Adhere to compliance, audit, and security procedures.

Skills

Client relations

Cash handling

Windows PC

Team leadership

Time management

Teller operations

Sales & service

Education

High School Diploma (or GED)

Notary License (preferred)

Tools

Calculator

Windows OS

Job description

KeyBank is seeking a Lead Teller in Centennial, CO to serve as a trusted advisor for clients, resolve service issues, and transition clients to bankers for comprehensive financial wellness discussions.

Responsibilities include staffing the teller line, coaching tellers, ensuring regulatory compliance, and promoting the bank’s products and services. Strong customer relationship skills are essential.