Lead Teller & Branch Client Experience Coach

PVH (Tommy Hilfiger/Calvin Klein); Highlands Ranch (CO); Hybrid; USD 38,000 - 48,000; Full time

Job summary

KeyBank in Highlands Ranch, CO is seeking a Lead Teller to serve as a trusted advisor and branch resource. You will resolve client servicing issues, coach tellers, and manage daily teller scheduling while ensuring regulatory and security compliance.

The role emphasizes using financial wellness tools to help clients reach their goals. The Lead Teller collaborates with Branch staff to provide exceptional service, observe product knowledge, and promote solutions tailored to clients’ financial

Qualifications

• Minimum 3 years' experience in cash handling.
• 3+ years demonstrated superior client relationship skills.
• Notary license preferred.
• Ability to lead and coach tellers.
• Excellent numerical and problem-solving abilities.

Responsibilities

• Manage teller operations and scheduling in a busy in-person branch.
• Identify and resolve complex client servicing issues.
• Coach tellers to improve customer experience.
• Promote bank products and services to clients.
• Ensure compliance with regulatory and security procedures.

Skills

Client relationship skills

Cash handling

Team leadership

Time management

Sales abilities

Financial wellness knowledge

Education

High School Diploma, GED, or equivalent business experience

Tools

Windows PCs

Calculator

Job description

KeyBank in Highlands Ranch, CO is seeking a Lead Teller to serve as a trusted advisor and branch resource. You will resolve client servicing issues, coach tellers, and manage daily teller scheduling while ensuring regulatory and security compliance.

The role emphasizes using financial wellness tools to help clients reach their goals. The Lead Teller collaborates with Branch staff to provide exceptional service, observe product knowledge, and promote solutions tailored to clients’ financial