Branch Lead Teller: Elevate Client Experience & Coaching

KeyBank; Arvada (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Arvada, CO is seeking a Lead Teller to serve as the frontline troubleshooter, mentor tellers, and ensure accurate cash handling while delivering distinctive service. You will manage daily teller operations, schedule shifts, and maintain branch compliance with regulations.

This role offers opportunities to guide client interactions toward financial wellness and to transition clients to bankers for deeper advice.

Qualifications

• High School Diploma or GED (required).
• Minimum 3 years of superior client relationship and cash handling experience.
• Ability to lead, motivate, and foster teamwork; strong organizational skills.
• Notary License preferred.

Responsibilities

• Provide exceptional client service and resolve servicing issues.
• Coach tellers; manage teller line and scheduling.
• Identify financial wellness opportunities and refer to bankers.
• Follow regulatory, security, and audit controls.
• Assist in onboarding and training new tellers.

Skills

Client relations

Cash handling

Sales skills

Time management

Compliance awareness

Team leadership

Communication

Education

High School Diploma or GED

Tools

Windows OS

Job description

KeyBank in Arvada, CO is seeking a Lead Teller to serve as the frontline troubleshooter, mentor tellers, and ensure accurate cash handling while delivering distinctive service. You will manage daily teller operations, schedule shifts, and maintain branch compliance with regulations.

This role offers opportunities to guide client interactions toward financial wellness and to transition clients to bankers for deeper advice.