Lead Teller & Customer Experience Leader

Trustco Bank; Kissimmee (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement plan with employer-m

Paid time off + 11 federal holidays

Tuition reimbursement

Job summary

Trustco Bank in Kissimmee, FL is seeking a Head Teller to lead daily teller operations, deliver outstanding customer service, and ensure compliance with security and privacy policies. This role reports to the Branch Manager and supervises tellers to maintain accuracy and efficiency in cash handling.

You will manage cash shipments, supervise balancing, process deposits and withdrawals, and prepare reports. The position requires strong communication, supervisory experience, and the ability to

Qualifications

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10-20 lbs., stand for extended periods.

Responsibilities

• Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.
• Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.
• Transaction Handling: Process a variety of customer transactions - deposits, withdrawals, loan payments, check cashing - with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.
• Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

Skills

Supervisory experience

Customer service

Cash handling

Verbal communication

Transportation access

Teamwork

Lifting capability

Education

High school diploma or equivalent

Job description

Trustco Bank in Kissimmee, FL is seeking a Head Teller to lead daily teller operations, deliver outstanding customer service, and ensure compliance with security and privacy policies. This role reports to the Branch Manager and supervises tellers to maintain accuracy and efficiency in cash handling.

You will manage cash shipments, supervise balancing, process deposits and withdrawals, and prepare reports. The position requires strong communication, supervisory experience, and the ability to