Lead Teller: Branch Ops & Member Experience

BayPort Credit Union; Virginia Beach (VA); On-site; USD 38,000 - 62,000; Full time

Job summary

BayPort Credit Union is seeking a Lead Teller in Virginia Beach to oversee daily teller operations and deliver outstanding member service. You will supervise tellers, manage cash, and support training to ensure accuracy and efficiency across the branch.

The role requires leadership, strong communication, and knowledge of banking products with opportunities to cross-sell. This position emphasizes adherence to policies and regulatory requirements while maintaining a high level of member

Qualifications

• Leadership and supervision of teller staff to ensure accurate daily operations.
• Strong communication and interpersonal skills for member service and coaching.
• Knowledge of financial products with ability to identify cross-selling opportunities.
• Ability to adhere to security protocols and protect branch cash vaults and records.

Responsibilities

• Process a variety of financial transactions for members, including deposits, withdrawals, loan payments, and account inquiries.
• Provide excellent service to members and resolve questions related to products and services.
• Oversee vault management and currency handling, including cash shipments to/from the Federal Reserve.
• Conduct monthly coaching sessions with tellers and document performance.
• Schedule tellers and coordinate work assignments for a professional teller line.
• Perform opening and closing procedures and ensure cash, documents, and equipment are secured.
• Educate members about products and services to meet financial needs and support sales goals.

Skills

Leadership

Communication

Interpersonal skills

Cash handling

Cross-selling

Security protocols

Confidentiality

Flexibility

Education

High school diploma or equivalent

Job description

BayPort Credit Union is seeking a Lead Teller in Virginia Beach to oversee daily teller operations and deliver outstanding member service. You will supervise tellers, manage cash, and support training to ensure accuracy and efficiency across the branch.

The role requires leadership, strong communication, and knowledge of banking products with opportunities to cross-sell. This position emphasizes adherence to policies and regulatory requirements while maintaining a high level of member