Lead Teller & Branch Operations Coach

BayPort Credit Union; Newport News (VA); On-site; USD 31,000 - 46,000; Full time

Job summary

BayPort Credit Union’s Lead Teller in Newport News, VA leads daily teller operations, ensuring accurate transactions and outstanding member experiences on-site.

You will supervise tellers, coach staff, manage the vault and cash shipments, resolve complex inquiries, and help meet service and sales goals while maintaining security and compliance.

Requires a high school diploma, banking or cash-handling experience, and leadership ability; this full-time on-site role offers competitive hourly pay.

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in banking or cash handling required.
• Supervisory or leadership experience a plus.

Responsibilities

• Oversee daily teller operations and ensure accurate transactions.
• Supervise teller staff and coach with monthly sessions.
• Manage cash vaults, audits, and cash shipments to the Federal Reserve.
• Address member inquiries and provide exceptional service.
• Open/close procedures and ensure branch security and compliance.
• Cross-sell BayPort products when appropriate.
• Participate in branch meetings and ongoing training.

Skills

Leadership

Communication

Customer service

Cash handling

Problem solving

Team management

Attention to detail

Security compliance

Education

HS Diploma

Some college

Job description

BayPort Credit Union’s Lead Teller in Newport News, VA leads daily teller operations, ensuring accurate transactions and outstanding member experiences on-site.

You will supervise tellers, coach staff, manage the vault and cash shipments, resolve complex inquiries, and help meet service and sales goals while maintaining security and compliance.

Requires a high school diploma, banking or cash-handling experience, and leadership ability; this full-time on-site role offers competitive hourly pay.