Lead Teller & Branch Operations Supervisor

Itasca Bank & Trust Co.; Chicago (IL); On-site; USD 36,000 - 42,000; Full time

Job summary

Itasca Bank & Trust Co. in Illinois is seeking a Teller III to support branch management, supervise the teller line, and ensure accurate cash handling and policy compliance. The role involves coaching tellers, daily vault balancing, and assisting with audits in a fast-paced setting.

The position is full-time with a Monday–Friday schedule, plus occasional Saturdays, and travel between branches as needed. Strong attention to detail and cross-selling abilities are essential for driving branch goals.

Qualifications

• Minimum 5 years of Teller experience.
• Minimum 1 year of Teller III or Teller Lead experience.
• High School education or equivalent.
• Demonstrated ability to coach and train employees.
• Ability to perform cash transactions accurately.
• Vault balancing experience.
• Demonstrated ability to solve problems.
• Strong attention to detail.
• Strong desire to cross-sell products and services.
• Effective verbal and written communication skills.
• Ability to work a flexible schedule including evening and weekends.
• Ability to work and multi-task in a fast-paced environment.
• Models positive and supportive behavior.

Responsibilities

• Performs the essential functions of the Teller III role.
• Supports Branch Management with the supervision of the teller line operations.
• Ensure tellers are following workflows, transactions are accurate and in compliance with established policies and procedures.
• Supports branch management when there are changes to policies and procedures by ensuring the team understands the updates and can execute.
• Perform daily vault balancing and oversee cash handling procedures, ensuring all discrepancies are promptly researched and resolved.
• Supports branch management with monthly departmental audits to ensure compliance with internal controls, operational standards, and regulatory requirements.
• Maintains an active teller drawer to assist customers as needed.
• Identify cross-selling opportunities and refer customers to appropriate banking partners to support relationship growth and branch goals.
• Resolve escalated customer concerns and effectively de-escalate complex situations in a professional and timely manager.
• Assist with teller coaching and training to enhance performance, strengthen product knowledge, and maintain high service standards.
• Monitors employee performance and provides ongoing feedback to branch management to support performance evaluations and address development opportunities.
• Supports Branch Management with overall branch scheduling efforts, prepares and oversees teller schedules to ensure appropriate teller line coverage.

Skills

Attention to detail

Cross-selling

Verbal communication

Coaching

Education

High School diploma or equivalent

Job description

Itasca Bank & Trust Co. in Illinois is seeking a Teller III to support branch management, supervise the teller line, and ensure accurate cash handling and policy compliance. The role involves coaching tellers, daily vault balancing, and assisting with audits in a fast-paced setting.

The position is full-time with a Monday–Friday schedule, plus occasional Saturdays, and travel between branches as needed. Strong attention to detail and cross-selling abilities are essential for driving branch goals.