Lead Teller & Branch Operations Coach

Peoples Bank; Louisville (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

Peoples Bank in Louisville, KY is seeking a branch teller to manage daily teller operations, process transactions, assist customers, and support the Branch Manager to meet service and sales goals. The role emphasizes accuracy, integrity, and teamwork in a fast-paced retail banking environment.

Qualifications include a High School Diploma or GED, 1+ year of customer service experience, strong communication, and the ability to lift up to 25 lbs.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Lead by example.
• Manage day-to-day operations of the branch teller line and scheduling.
• Assist Branch Manager with audits and policy updates.
• Provide coaching to teller staff and support team.
• Deliver superior customer service with a friendly demeanor.
• Meet referral and sales goals through customer conversations.

Skills

Customer service

Communication skills

Team player

Attention to detail

Education

High School Diploma or GED

1+ years related work experience in customer service

Job description

Peoples Bank in Louisville, KY is seeking a branch teller to manage daily teller operations, process transactions, assist customers, and support the Branch Manager to meet service and sales goals. The role emphasizes accuracy, integrity, and teamwork in a fast-paced retail banking environment.

Qualifications include a High School Diploma or GED, 1+ year of customer service experience, strong communication, and the ability to lift up to 25 lbs.