AWS Connect Systems Engineer

TEKsystems; United States; Hybrid; USD 69,000 - 96,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems is seeking a Senior Systems Engineer to lead enterprise Amazon Connect and Microsoft Teams Phone environments. You will design, implement, and optimize contact center and voice solutions, working with vendors, carriers, and internal teams to deliver scalable, reliable telephony.

The role requires hands-on experience with Amazon Connect development, Lambda, Lex, and Teams Direct Routing, plus strong scripting and automation skills.

Qualifications

• 3+ years of hands-on Amazon Connect development and administration experience in a production environment.
• 5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing or Operator Connect.
• Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
• Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
• Experience with phone number porting and telecom carrier coordination.
• Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
• Experience with PowerShell scripting and automation.
• Experience working with ServiceNow, Jira, and Confluence.
• Strong communication skills translating business requirements into technical solutions.

Responsibilities

• Design, build, and administer Amazon Connect configurations (flows, queues, routing, prompts, security profiles, agent configurations).
• Develop and maintain AWS Lambda, Amazon Lex, and API integrations for self-service and intelligent routing.
• Design and support Microsoft Teams Phone including Direct Routing, Operator Connect, auto attendants, queues, dial plans, and policies.
• Lead contact center implementations and migrations from requirements gathering to post-launch support.
• Manage PSTN connectivity, SIP trunking, SBCs, carriers, and E911, including porting.
• Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
• Troubleshoot complex voice, call-routing, and integration issues in a 24x7 enterprise environment.
• Develop reporting using Amazon Connect metrics, CT records, dashboards, and wallboards.
• Automate provisioning, reporting, and admin processes using PowerShell, Python, and related tools.
• Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
• Partner with AWS, Microsoft, carriers, and internal stakeholders; provide technical leadership.

Skills

Amazon Connect

Teams Phone

Lambda

PowerShell

Jira/Confluence

Communication

Tools

ServiceNow

CRM integrations

Job description

Senior Systems Engineer Contact Center & Voice

Position Overview

We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.

The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support.

Key Responsibilities

• Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
• Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
• Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
• Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
• Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
• Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
• Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
• Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
• Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
• Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
• Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
• Provide technical leadership, establish best practices, and mentor other engineers and administrators.

Required Qualifications

• 3+ years of hands-on Amazon Connect development and administration experience in a production environment.
• 5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
• Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
• Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
• Experience with phone number porting and telecom carrier coordination.
• Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
• Experience with PowerShell scripting and automation.
• Experience working with ServiceNow, Jira, and Confluence.
• Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

• Experience with AWS CloudFormation, CDK, or Terraform.
• Python and/or Node.js development experience.
• Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
• Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
• AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.

What Were Looking For

A hands-on Senior engineer who can take ownership of complex contact center and voice environments, work directly with both technical and business stakeholders, and lead solutions from design through implementation and production support.

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $50.00 - $70.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.