SIP/VoIP Systems Engineer - Global Telecom Ops

Amazon Web Services (AWS); Seattle (WA); On-site; USD 105,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k)

Job summary

Amazon Development Center U.S., Inc. in Seattle is seeking Systems Engineers with SIP/VoIP expertise to help scale the Amazon Connect Customer telecom platform. You will join a team responsible for provisioning, maintaining connectivity to global carriers, and expanding the SIP-based Call Center Platform.

This role emphasizes reliability, tooling and automation in a 24/7 production environment, with opportunities to shape how thousands of calls and agents are served worldwide.

Qualifications

• 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
• 5+ years of Linux experience
• 5+ years of systems engineering experience
• Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
• Experience working with Linux
• Experience in systems engineering
• Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent

Responsibilities

• Support and expand telecom infrastructure for Amazon Connect Customer's SIP-based platform
• Maintain connectivity to global telecom carriers and troubleshoot telephony issues
• Work to improve telecom network operations through tooling and automation

Skills

SRE

Linux

Systems engineering

DevOps

Networking basics

Education

Bachelor's degree in Systems Engineering, Computer Science, or related field

Tools

Python

Java

Bash/Shell

Job description

Amazon Development Center U.S., Inc. in Seattle is seeking Systems Engineers with SIP/VoIP expertise to help scale the Amazon Connect Customer telecom platform. You will join a team responsible for provisioning, maintaining connectivity to global carriers, and expanding the SIP-based Call Center Platform.

This role emphasizes reliability, tooling and automation in a 24/7 production environment, with opportunities to shape how thousands of calls and agents are served worldwide.