Lead Technician

Global Industrial Company; Kentwood, Northern (MI, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Global Industrial Company is seeking a seasoned Field Training Staff member to instruct, onboard, and guide personnel in technical procedures and safety protocols across our operations in North America. You will maintain repair procedures, inspect equipment, and help develop training programs to uphold high standards of safety and efficiency.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks while maintaining detailed records.

Qualifications

• Significant direct industry experience.
• Excellent verbal and written communication skills.
• Must be comfortable using computers, phones, and other office equipment.
• Ability to manage multiple tasks and maintain detailed records.
• Must think critically and solve problems quickly under pressure.
• Strong communication and problem-solving abilities.
• In-depth knowledge of equipment and systems supported.
• Ability to inspire and lead a team.
• Ability to explain complex technical concepts clearly.
• Analytical and lateral thinking for technical challenges.
• Active pursuit of industry certifications (Manufacturer, EPA, OSHA, etc).

Responsibilities

• Instructs, onboards, and guides personnel on procedures, best practices, and safety protocols.
• Maintains repair procedures and ensures optimal performance through inspections.
• Helps develop and implement technical training procedures.
• Assist in developing goals, objectives, and policies for Field Training Staff.
• Develop and implement safety, preventive maintenance, and accident prevention programs.
• Ensure compliance with regulations such as DOT and OSHA.
• Prepare reports on trainer activities, performance, and costs.
• Maintain organized technician files and regional reports.

Skills

Communication

Safety protocols

Technical training

Organizational skills

Problem solving

Team leadership

Certifications (EPA/OSHA)

Analytical thinking

Job description

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For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

• Instructs, onboards, and guides personnel on technical procedures, best practices, and safety protocols.
• Maintains technical equipment repair procedures are up to date, and ensures optimal performance through regular inspections.
• Helps develop and implement technical training procedures and protocols.
• Assist in developing and implementing goals, objectives, and policies for Field Training Staff.
• Develop and implement safety, preventive maintenance, and accident prevention programs.
• Ensure compliance with all relevant regulations, such as DOT and OSHA.
• Prepare reports on trainer activities, performance, and educational costs.
• Maintain organized technician files, record training requests, and manage the regional reports accordingly.

Competencies and skills

• Significant direct industry experience.
• Excellent verbal and written communication skills.
• Must be comfortable using computers, phones, and other office equipment.
• Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively.
• Must be able to think critically and solve problems quickly, especially under pressure.
• Excellent communication and problem-solving abilities.
• In-depth knowledge of the specific equipment and systems being supported.
• Ability to inspire, make decisions, and set an example for the team.
• Skill in explaining complex technical concepts clearly to others.
• Analytical and lateral thinking to address technical challenges.
• Must participate in, hold, and actively pursue industry relevant certifications, (Manufacturer, EPA, OSHA, etc)