Lead Technician

Global Industrial Company; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Global Industrial is seeking a skilled trainer to onboard and guide personnel on technical procedures, safety protocols, and equipment maintenance in Grand Rapids, Michigan. The role emphasizes delivering clear instruction, maintaining up-to-date procedures, and supporting field training staff.

You will ensure compliance with DOT and OSHA, develop training programs, prepare activity reports, and maintain organized records while coordinating regional training efforts.

Qualifications

• Significant direct industry experience.
• Excellent verbal and written communication skills.
• Must be comfortable using computers, phones, and other office equipment.
• Ability to manage multiple tasks, maintain detailed records, and stay organized.
• Ability to think critically and solve problems quickly, especially under pressure.
• Excellent communication and problem-solving abilities.
• In-depth knowledge of the equipment and systems supported.
• Ability to inspire, make decisions, and set an example for the team.
• Skill in explaining complex technical concepts clearly to others.
• Analytical and lateral thinking to address technical challenges.
• Must participate in, hold, and actively pursue industry relevant certifications.

Responsibilities

• Instructs, onboards, and guides personnel on technical procedures, best practices, and safety protocols.
• Maintains technical equipment repair procedures are up to date, and ensures optimal performance through regular inspections.
• Helps develop and implement technical training procedures and protocols.
• Assist in developing and implementing goals, objectives, and policies for Field Training Staff.
• Develop and implement safety, preventive maintenance, and accident prevention programs.
• Ensure compliance with all relevant regulations, such as DOT and OSHA.
• Prepare reports on trainer activities, performance, and educational costs.
• Maintain organized technician files, record training requests, and manage the regional reports accordingly.

Skills

Industry experience

Verbal communication

Written communication

Computer literacy

Multitasking

Problem solving

Team leadership

Technical explanation

Analytical thinking

Certifications

Tools

Office software

Job description

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Instructs, onboards, and guides personnel on technical procedures, best practices, and safety protocols.
• Maintains technical equipment repair procedures are up to date, and ensures optimal performance through regular inspections.
• Helps develop and implement technical training procedures and protocols.
• Assist in developing and implementing goals, objectives, and policies for Field Training Staff.
• Develop and implement safety, preventive maintenance, and accident prevention programs.
• Ensure compliance with all relevant regulations, such as DOT and OSHA.
• Prepare reports on trainer activities, performance, and educational costs.
• Maintain organized technician files, record training requests, and manage the regional reports accordingly.

Competencies And Skills

• Significant direct industry experience.
• Excellent verbal and written communication skills.
• Must be comfortable using computers, phones, and other office equipment.
• Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively.
• Must be able to think critically and solve problems quickly, especially under pressure.
• Excellent communication and problem-solving abilities.
• In-depth knowledge of the specific equipment and systems being supported.
• Ability to inspire, make decisions, and set an example for the team.
• Skill in explaining complex technical concepts clearly to others.
• Analytical and lateral thinking to address technical challenges.
• Must participate in, hold, and actively pursue industry relevant certifications, (Manufacturer, EPA, OSHA, etc)

EEO/AA Statement