Senior Technician II

Relevant Solutions, LLC; Albuquerque (NM); On-site; USD 60,000 - 85,000; Full time

Job summary

Relevant Solutions, LLC is seeking a Senior Technician II to lead field service initiatives and mentor technicians across diverse electrical, mechanical, and controls systems. You will diagnose complex problems, coordinate resources, and ensure timely, high-quality service.

The role requires strong communication, safety compliance, and the ability to support a global customer base, including coordinating with sales and service teams for quotes and reports. Overtime/on-call may be required.

Qualifications

• Minimum 5 years in the industry.
• Strong knowledge of electrical, mechanical, and pneumatic systems.
• Proven time management and project coordination skills.
• Excellent communication and customer service abilities.
• Experience leading technical support teams and diffusing escalations.

Responsibilities

• Lead technical support teams and mentor technicians.
• Deliver high customer satisfaction through effective issue resolution.
• Communicate technical issues clearly with internal teams.
• Coordinate with sales and service departments to fulfill quotes and service reports.

Skills

Leadership

Project management

Customer service

Conflict resolution

Communication

Electrical systems

Mechanical systems

Pneumatic systems

Tools

OSHA standards

Electrical safety gear

Job description

Senior Technician II Has shown technical capability, leadership qualities and is a team player. Manages more complicated jobs/projects. Continues to work on technical knowledge and is starting to mentor the service technicians in a leadership capacity. Communication is key in this position to being successful.

Skill Set

• Is strong preferably with both electrical, mechanical and controls/instrumentation.
• Has experience with conflict resolution and good communication skills.
• Is organized and completes all necessary paperwork to include quotes, service reports, checklists, and any other document required.
• Is very good with time management / project management.
• Takes on challenges and tasks without hesitation.
• Excellent communication with IR Tech Support, sourcing parts, working with sales, coordination, and management.
• Starting to understand best business practices and utilizing our resources.

Training

• Has at a minimum 5 of the following:
• Mandatory: Basic Rotary, Sierra.
• Basic Rotary, X-series controls, Sierra, Nirvana, Desiccant Dryers, Refrigerated Dryers, Basic Centrifugal, Basic Centrifugal Controls, Formal PLC, or other relative training.

Experience

• Minimum of 5 years in Industry (Is not a qualifier).
• Scores high in the Soft Skills Category on the Skills Matrix.
• Proven knowledge in basic electrical, mechanical, and pneumatic systems.
• Proven skill set with time management, effective communication, and customer service.
• Is skilled in a variety of equipment and tasks, not limited to one or two types of equipment or jobs.

Position Requirements

• Experience leading technical support teams.
• Outstanding leadership and motivational skills.
• Experience delivering a high degree of customer satisfaction.
• Experience in handling and diffusing customer escalations.
• Knowledge of OSHA and other regulations and safety standards.
• Ability to accommodate a flexible work schedule to support a global customer base.
• Interpersonal skills, including collaboration and communication.
• Clear and effective communication to discuss Technical issues with internal team.

Physical Requirements

Regularly required to be able to move about the facility (standing, walking, kneeling) and customer sites, varying by location. Frequently lifts, carries or otherwise moves and positions objects weighing up to 60 pounds. Occasionally required to work in elevated areas. Exert force of 50-100 lbs occasionally and 25-50 lbs frequently, 10-20 lbs constantly.

Personal Protective Equipment

• Must comply with company safety and PPE requirements.
• Must comply with customer safety and PPE requirements, as directed, varying by job-site location and task to be performed.
• Varying with task, will be required to wear safety glasses, hard hat, safety-toe shoes, arc-flash equipment (NFPA 70E or equivalent) and other safety equipment as defined by OSHA, Company, or other regulatory entity.

Work Environment

• Field service environment working at customers’ job sites.
• May be required to work overtime, weekends, and on-call.
• Occasionally exposed to work conditions in extreme temperatures and loud environments.