Lead Technical Trainer, AI-Powered Legal Tech

PowerToFly

Eagan (MN)

Hybrid

USD 100,000 - 186,000

Full time

5 days ago

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Job summary

Thomson Reuters seeks a Principal Technical Trainer to co-create and deliver expert training for CoCounsel Legal and related products. You’ll work with curriculum designers and services teams to build a comprehensive program across product, adoption, and business transformation, producing instructor-led workshops, on-demand courses, videos, and exams.

You will continually update materials to reflect latest product capabilities, stay current on AI developments, and support customers and partners

Qualifications

JD with bar admission in at least one U.S. state (REQUIRED)
Experience with legal technology and/or AI-based platforms (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ)
Experience delivering live and virtual training to groups from ~10 to 50+ participants
Practice designing and facilitating practical, hands-on learning activities that drive adoption
Agility to manage technical issues, varied participant skill levels, and product changes while maintaining a positive learner experience
Excellent written and verbal communication; able to explain complex concepts clearly and simply
Customer-centric mindset with measurable training impact
Effectiveness working across a complex, matrixed organization to build alignment
Experience leading cross-functional projects and delivering results on time
Strong collaboration and independent work habits
Strong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech
Willingness to travel for onsite training as needed

Responsibilities

Lead product training with a primary focus on CoCounsel Legal; deliver training on Legal Tracker, HighQ, Westlaw, and Practical Law as business and customer needs evolve
Deliver multi-client workshops and single-client (dedicated) sessions, virtually or onsite at customer, partner, or company locations
Partner with the Lead Curriculum Designer, Learning Experience Designer, Professional Services, SMEs, and customers to identify training needs and delivery methods for customer and partner training
Review and synthesize content from colleagues and external experts, to co-create training that successfully drives business transformation, AI-first mindsets, and deep CoCounsel expertise for customers and partners
Stay current on professional-grade AI, legal practice, and market developments to ensure content remains accurate, relevant, and aligned to business goals
Continuously update training assets aligned to product releases across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
Maintain core materials (instructor and participant guides) to ensure accuracy, clarity, and accessibility
Collect and analyze learner feedback and training data (e.g., surveys, NPS, completion/adoption metrics) to drive continuous improvement and close curriculum gaps
Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio
Proactively use generative Thomson Reuters AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learns new AI features and best practices
Record time and engagement details to support accurate billing and utilization reporting; Submit timely expense reports for any business travel
Support training operations by delivering timely attendance reports and other operational tasks as needed (e.g. managing waitlists)