Lead Technical Support Engineer — Semiconductors

Onto Innovation; Arizona; Hybrid; USD 83,000 - 125,000; Full time

Job summary

Onto Innovation is seeking a Principal Technical Product Support Engineer to deliver expert hardware support for its semiconductor tools, remotely or on-site at customer sites. You will work with customers to plan actions, communicate results, and contribute to product improvement.

The role requires a minimum of 5 years in Field Support, a relevant engineering/physics degree (advanced degree preferred), and the ability to travel up to 40% domestically and internationally.

Qualifications

• Bachelor’s degree in engineering, physics, or related technical discipline (advanced degree preferred).
• Minimum 5 years of experience in Field Support Service.
• Proficient in Microsoft Office; strong troubleshooting background.
• Ability to travel 40% domestically and internationally; visa/entry permission required.
• Outstanding verbal and written communication skills.

Responsibilities

• Provide expert hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
• Provide on the job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support of documentation development and qualification criteria during New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Must be able to remain in a stationary position for lengthy periods of time
• Constantly positions self to access serviceable areas in a cleanroom environment
• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Skills

Microsoft Office

Troubleshooting

Travel readiness

Education

Bachelor’s degree in engineering, physics, or related technical discipline

Job description

Onto Innovation is seeking a Principal Technical Product Support Engineer to deliver expert hardware support for its semiconductor tools, remotely or on-site at customer sites. You will work with customers to plan actions, communicate results, and contribute to product improvement.

The role requires a minimum of 5 years in Field Support, a relevant engineering/physics degree (advanced degree preferred), and the ability to travel up to 40% domestically and internationally.