Lead, Technical Success (Remote) - Cybersecurity

Darktrace; New York (NY, VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Darktrace, a global AI-driven cybersecurity company, is seeking a Manager, Technical Success to lead a team responsible for delivering measurable technical and business outcomes for customers in a fast-paced post-sale environment.

You will guide onboarding, adoption, and value realization while coordinating with Sales, Support, and Product to ensure high retention and customer satisfaction across regions in the United States.

Qualifications

• 5+ years in Technical Success or related customer-facing technical role.
• People management experience; coaching and mentoring preferred.
• Strong understanding of enterprise SaaS and cybersecurity post-sale lifecycle.
• Ability to translate technical outcomes into business value.

Responsibilities

• Lead and develop a team of Technical Success Managers to drive outcomes.
• Oversee onboarding, adoption, value realization, and renewal readiness.
• Develop account strategies, stakeholder engagement, and success plans.
• Monitor health, adoption, risk, and renewal outlook with data.
• Coordinate escalations and recovery plans with cross-functional teams.
• Collaborate with Sales, Renewals, Support, and Product to improve retention.

Skills

People management

Enterprise SaaS

Customer success leadership

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Tools

Gainsight

Salesforce

Job description

Darktrace, a global AI-driven cybersecurity company, is seeking a Manager, Technical Success to lead a team responsible for delivering measurable technical and business outcomes for customers in a fast-paced post-sale environment.

You will guide onboarding, adoption, and value realization while coordinating with Sales, Support, and Product to ensure high retention and customer satisfaction across regions in the United States.