Technical Success Leader — Drive Adoption & Outcomes

Darktrace; City of Albany (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Darktrace seeks a Manager, Technical Success in the United States to lead a team of Technical Success Managers and drive measurable customer outcomes post-sale. You will own onboarding, value realization, adoption, and risk management while coordinating with Sales, Renewals, Support, and Product.

The role requires strong leadership, enterprise SaaS experience, and the ability to translate technical capabilities into business value for strategic accounts.

Qualifications

• Experience leading technical success or customer success teams.
• Strong understanding of post-sale lifecycle and renewals.
• Proven ability to turn technical outcomes into business value.

Responsibilities

• Lead and develop a team of Technical Success Managers.
• Drive post-sale lifecycle from onboarding to renewal readiness.
• Define account strategies with stakeholders and measurable outcomes.
• Monitor health, adoption, and risk; guide mitigation plans.
• Coordinate escalations with cross-functional teams.
• Influence product feedback and customer needs to internal teams.

Skills

People leadership

Customer success

Gainsight

Salesforce

Enterprise SaaS

Cybersecurity concepts

Stakeholder management

Data-driven decisions

Tools

Gainsight

Salesforce

Job description

Darktrace seeks a Manager, Technical Success in the United States to lead a team of Technical Success Managers and drive measurable customer outcomes post-sale. You will own onboarding, value realization, adoption, and risk management while coordinating with Sales, Renewals, Support, and Product.

The role requires strong leadership, enterprise SaaS experience, and the ability to translate technical capabilities into business value for strategic accounts.