Lead Technical Services Manager, Heavy Vehicles

Cummins; Troy (MI); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Cummins Inc. in Troy, MI is seeking an OnTrac Technical Manager to lead the Manufacturing service team for CDBS. You will shape service strategy, build customer-centric solutions, and optimize service capability and coverage.

You will develop high-performing teams, drive continuous improvement, and ensure accountability through data-driven decisions and cross-functional collaboration with customers, fleets, dealers, and OEMs.

Formación

• College degree or equivalent experience in a relevant field.
• Extensive knowledge of heavy vehicle drive axles and driveline design and manufacturing.
• Advanced Excel skills with data analysis to identify failure trends.
• Strong communication and cross-functional collaboration abilities.
• Experience working with end customers, fleets, dealers, and OEMs.
• Familiarity with Windchill and SharePoint for documentation and knowledge sharing.

Responsabilidades

• Lead, coach, and develop technical support teams for service excellence.
• Shape and execute service strategies to meet customer needs and growth goals.
• Analyze service network performance and optimize capability and coverage.
• Drive continuous improvement and data-driven decision making across functions.
• Foster collaboration and clear communication among stakeholders worldwide.

Conocimientos

Heavy vehicle drive axles & drivelines

Excel (Power Pivot & Power Query)

PowerPoint presentations

Customer liaison with fleets/OEMs

PTC Windchill

SharePoint knowledge

Educación

College degree in relevant discipline

Herramientas

PTC Windchill

Microsoft SharePoint

Power Pivot

Power Query

Descripción del empleo

Cummins Inc. in Troy, MI is seeking an OnTrac Technical Manager to lead the Manufacturing service team for CDBS. You will shape service strategy, build customer-centric solutions, and optimize service capability and coverage.

You will develop high-performing teams, drive continuous improvement, and ensure accountability through data-driven decisions and cross-functional collaboration with customers, fleets, dealers, and OEMs.