Service Information & Training Excellence Lead

Cummins Inc; Galesburg (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Galesburg, MI is seeking a Service Information and Training Development Specialist to create precise service information and training materials for technicians, ensuring fast, effective repairs and high uptime.

You will lead cross-functional collaboration with engineering and regional teams, manage the LMS, and drive continuous program enhancements. You will design and deliver training that improves learner capability and on-the-job performance, coordinating schedules and

Qualifications

• College or associate degree in a STEM field required.
• Equivalent Bachelor’s degree in a relevant discipline area may be required for select roles.
• Experience coordinating training calendars, catalogs, and LMS is preferred.

Responsibilities

• Develop clear, accurate service information and training content from engineering data.
• Coordinate annual training calendar, course catalog, and training metrics.
• Administer and improve the Learning Management System (LMS) and manage vendor relationships.
• Collaborate with engineering, regional teams, and stakeholders to communicate requirements and schedules.
• Deliver engaging training programs and assess effectiveness through metrics.
• Support global consistency and continuous improvement of training content.

Skills

Project coordination

Training design

Cross-functional collaboration

Technical communication

Data-driven decision making

Education

Associate's degree in STEM

Bachelor's degree (equivalent) in a relevant discipline

Tools

MS Office

Learning Management System (LMS)

Job description

Cummins Inc. in Galesburg, MI is seeking a Service Information and Training Development Specialist to create precise service information and training materials for technicians, ensuring fast, effective repairs and high uptime.

You will lead cross-functional collaboration with engineering and regional teams, manage the LMS, and drive continuous program enhancements. You will design and deliver training that improves learner capability and on-the-job performance, coordinating schedules and