CX Manager: Truck Digital Support & Fleet Care

Truck Center Companies; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Job summary

Truck Center Companies seeks a customer-focused CX Advocate to support truck repairs and ensure timely communication with customers and dealers. You will use Detroit Connect and Cummins Connect to diagnose issues and drive service activations, renewals, and firmware updates.

Join a team that collaborates across a national DTNA network, coaches customers on digital tools, and coordinates parts and service requests to accelerate repairs and improve the customer experience.

Qualifications

• Experience in a service or CX role preferred.
• Strong communication and presentation skills.
• Ability to analyze data and derive actionable insights.
• Familiarity with vehicle repair processes and dealer operations.

Responsibilities

• Provide breakdown assistance and collaborate with dealers to move trucks through repair.
• Communicate status clearly to customers using Service Tracker and Uptime Pro.
• Assist in locating and procuring parts during service events.
• Coach customers on DTNA digital tools and facilitate activations/renewals.
• Coordinate service requests and forward to appropriate DTNA network locations.

Skills

Customer service

Communication

Problem solving

Data analysis

Tools

CDK

Procede

Detroit Connect

Cummins Connect

Job description

Truck Center Companies seeks a customer-focused CX Advocate to support truck repairs and ensure timely communication with customers and dealers. You will use Detroit Connect and Cummins Connect to diagnose issues and drive service activations, renewals, and firmware updates.

Join a team that collaborates across a national DTNA network, coaches customers on digital tools, and coordinates parts and service requests to accelerate repairs and improve the customer experience.