Hybrid Heavy Duty Truck Tech & Warranty Specialist

DXC Technology Company; Troy (MI); Hybrid; USD 52,000 - 72,000; Full time

Job summary

DXC Technology Company in Troy, MI is seeking a technical product support specialist to assist our Cummins client with heavy‑duty truck components. You will diagnose issues by phone/email, process warranty claims, and deliver expert customer support to North American field operations.

The role requires strong mechanical/electrical knowledge and automotive experience, with training provided and a hybrid work model after onboarding.

Qualifications

• Exceptional customer service skills for a high-volume contact center.
• Proficient computer skills with strong data entry and database handling.
• Clear, concise communication of diagnostic information by phone/email.
• Automotive knowledge of medium/heavy-duty truck components.
• Ability to troubleshoot mechanically and electrically and resolve technical/warranty issues.
• Strong mechanical and/or electrical knowledge of heavy truck or automotive systems.
• Good spatial relationship skills.
• Understanding of mechanical operations, wiring schematics, and electrical diagnostics.

Responsibilities

• Provide technical product support over phone and email.
• Process warranty adjudication and claims.
• Support customer and field personnel for truck components across North America.
• Deliver specialized mechanical/electrical technical assistance.
• Participate in training on products and software used daily.

Skills

Customer service

Typing

Diagnostic communication

Mechanical knowledge

Electrical troubleshooting

Problem solving

Teamwork

Spatial reasoning

Attention to detail

Documentation

Education

Automotive college degree

Tools

None

Job description

DXC Technology Company in Troy, MI is seeking a technical product support specialist to assist our Cummins client with heavy‑duty truck components. You will diagnose issues by phone/email, process warranty claims, and deliver expert customer support to North American field operations.

The role requires strong mechanical/electrical knowledge and automotive experience, with training provided and a hybrid work model after onboarding.