Lead Tasting Room & Wine Club Sales Supervisor

Ponte Winery; Temecula (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401k Matching Plan

Life Insurance

Pet Insurance

3 Weeks of PTO

Job summary

Ponte Winery’s Tasting Room Supervisor oversees guest experiences and sales in multiple tasting locations, supporting the Tasting Room Manager and Wine Club while directing a team of associates.

The role requires strong wine knowledge, a proven track record in DTC sales, and the ability to meet sales and membership benchmarks in a fast-paced winery environment. Weekend/holiday work is expected, with emphasis on hospitality and teamwork.

Qualifications

• Must be at least 21 years of age.
• Understanding of wine, winemaking, customer service, tasting room operations, and the wine club business.
• Proven experience supervising a direct-to-consumer sales team of more than 15 associates in the wine industry.
• Prior success in a fast-paced direct-to-consumer winery, specializing in member satisfaction, wine sales, and wine club memberships, while handling and resolving multiple guest issues at the same.
• Comfortable using budgets, payroll, and commission calculations.
• Ability to consistently meet tasting room goals in sales, service, and membership benchmarks in multiple heavy volume wine tasting areas.

Responsibilities

• Analyze payroll reports and sales team rankings.
• Analyze and control expenditures of wine and non-wine sales, to meet budgetary requirements.
• Supervise three wine-tasting locations: The indoor Tasting Room, The indoor-outdoor Reserve Room, and the outdoor Deck.
• Perform opening and closing duties, per company procedures.
• Hire and train new associates.
• Control cash and other receipts by adhering to proper cash handling and reconciliation procedures per company guidelines.
• Work with the Tasting Room Manager to schedule labor as required by anticipating business activity and ensuring all labor cost objectives are met efficiently.
• Be knowledgeable of winery policies regarding personnel and administer prompt, fair, and consistent corrective action for all violations of company policies, rules, and procedures, in conjunction with the Tasting Room Manager, Assistant Tasting Room Manager, and HR Department.
• Fill in or assist staff where needed to ensure efficient operations.
• Supervise associates and delegate tasks during each shift.
• Coordinate with staff and the Facilities department to maintain a safe, clean, presentable, and friendly environment for associates and guests.
• Maintain the FOH and BOH areas with safe and sanitary practices.
• Deliver exceptional hospitality and create memorable guest experiences.
• Understand retail pricing and calculate retail margins and markups.
• Order merchandise as directed by the Tasting Room Manager.
• Create purchase orders, receive merchandise, and process all receiving-related paperwork.
• Enter stock into the point-of-sale system, create barcodes, and tag all merchandise.
• Follow up with vendors on damages, mistakes on orders, and late packages.
• Display merchandise in attractive, safe, clean, organized, and effective ways to encourage sales.
• Analyze top-selling items each month as well as review margins. Adjust prices and order, as necessary.
• Take inventory monthly of all merchandise in the Tasting Room and Reserve Room and reconcile it in the point-of-sale system.
• Maintain cleanliness and organization of all merchandise storage locations.

Skills

Team supervision

Guest service

Budgeting/payroll

Sales leadership

Tools

Outlook

Excel

Word

Wine Direct

POS systems

Vin65

TOCK

ALOHA

Inventory control systems

Job description

Ponte Winery’s Tasting Room Supervisor oversees guest experiences and sales in multiple tasting locations, supporting the Tasting Room Manager and Wine Club while directing a team of associates.

The role requires strong wine knowledge, a proven track record in DTC sales, and the ability to meet sales and membership benchmarks in a fast-paced winery environment. Weekend/holiday work is expected, with emphasis on hospitality and teamwork.