Lead Systems Engineer – Remote & Onsite MSP

Entre Technology Services, LLC; Bozeman (MT); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Entre Technology Services is seeking a Systems Engineer I/II/III to maintain the design and integrity of client IT systems, coordinate projects, and implement IT solutions across Montana and beyond.

Responsibilities include assisting the service desk, handling escalations, and delivering small to medium projects. A strong customer-service mindset, detail orientation, and ability to work onsite or remotely are essential.

Qualifications

• 3-7+ years helpdesk/onsite support experience for small/medium businesses.
• Backup tech with Veeam and Acronis preferred.
• Windows Server 2008-2019 administration and AD/GPOs.
• Virtualization in Hyper-V/VMware with cloud exposure (Azure).
• Office 365 deployment and security.

Responsibilities

• Provide reactive and proactive desktop/server/network support for clients.
• Log time accurately for service tickets and adhere to SLA.
• Assist with small to medium IT projects and escalations.
• Deliver strong customer service and clear communication.
• Participate in remote and on-site support as needed.

Skills

Customer Service

Firewall Administration

Network Support

Network Troubleshooting

Server Administration

Server Virtualization

Solution Management

Technical Project Management

Telephone Etiquette

Wireless Network Management

Office 365

Customer Support

Inquiry Research/Response

Issue Resolution

Problem Analysis

Software Installation

Software Troubleshooting

Solution Delivery

Systems Troubleshooting

IT Help Desk Software

Remote Support Software

Tools

Hyper-V

VMware

Veeam

Azure

Job description

Entre Technology Services is seeking a Systems Engineer I/II/III to maintain the design and integrity of client IT systems, coordinate projects, and implement IT solutions across Montana and beyond.

Responsibilities include assisting the service desk, handling escalations, and delivering small to medium projects. A strong customer-service mindset, detail orientation, and ability to work onsite or remotely are essential.