Lead Supervisor: Guest Experience & Sales Leader

kate spade new york; Central Valley (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its luxury leather goods, with a focus on delivering exceptional guest experiences and driving sales. The Lead Supervisor role supports the store leadership team, coaching associates, and upholding brand standards while ensuring operational excellence in a fast-paced retail environment.

The position demands 1+ years in retail or food service management, strong customer-facing skills, and the ability to manage openings, closings, and inventory with a

Qualifications

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach’s brand values and ensure a consistent luxury experience in the local market.

Skills

Retail management

Customer service

Leadership

Cash handling

Food safety

Tools

POS systems

Job description

Coach is a global fashion house known for its luxury leather goods, with a focus on delivering exceptional guest experiences and driving sales. The Lead Supervisor role supports the store leadership team, coaching associates, and upholding brand standards while ensuring operational excellence in a fast-paced retail environment.

The position demands 1+ years in retail or food service management, strong customer-facing skills, and the ability to manage openings, closings, and inventory with a