Lead F&B Supervisor: Elevate Guest Experience & Sales

Coach; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Lead Supervisor in New York to support the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence.

This role is a key part of the store’s leadership structure and involves coaching and developing team members in alignment with district priorities and Coach values. A flexible schedule is required, including nights, weekends, and busy retail periods.

Qualifications

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Responsibilities

• Lead by example in delivering outstanding service and building lasting guest relationships.
• Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Assist openings/closings, ordering, inventory, food safety, and merchandising standards.
• Address customer concerns and operational issues with professionalism and urgency.
• Uphold Coach’s brand values and ensure a luxury experience while acting as a local ambassador.

Skills

Retail management

Customer-facing

Delegation

Food safety

Cash handling

Policy compliance

Job description

Coach is seeking a Lead Supervisor in New York to support the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence.

This role is a key part of the store’s leadership structure and involves coaching and developing team members in alignment with district priorities and Coach values. A flexible schedule is required, including nights, weekends, and busy retail periods.