Lead F&B & Guest Experience Coach

Coach; Leawood (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its luxury craftsmanship and iconic design, seeking a Lead Supervisor to support store leadership in Leawood, KS. The role focuses on delivering exceptional guest experiences, driving sales, and maintaining top-tier operations.

You will coach and develop team members, manage daily tasks, and uphold Coach values in a fast-paced retail environment. 1+ years in retail or food service management is preferred, with flexibility to work evenings and weekends.

Qualifications

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach’s brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.

Skills

Retail management

Customer service

Team leadership

Cash handling

Job description

Coach is a global fashion house known for its luxury craftsmanship and iconic design, seeking a Lead Supervisor to support store leadership in Leawood, KS. The role focuses on delivering exceptional guest experiences, driving sales, and maintaining top-tier operations.

You will coach and develop team members, manage daily tasks, and uphold Coach values in a fast-paced retail environment. 1+ years in retail or food service management is preferred, with flexibility to work evenings and weekends.