Lead Subway Station Operations Manager

Metropolitan Transportation Authority; New York (NY); On-site; USD 135,000 - 182,000; Full time

Job summary

Metropolitan Transportation Authority seeks a Group Station Manager to lead customer service, cleaning, and maintenance for a group of subway stations. You will direct a team to ensure clean, safe, and accessible stations with accurate fare information.

Responsibilities include policy implementation, station inspections, emergency leadership, and liaison with local officials. Must have a Bachelor's degree and significant managerial experience within transit operations.

Qualifications

• Bachelor’s degree in Business or Public Administration, Transportation Management or a closely related field.
• Eight years of full-time related experience; five years in a managerial/supervisory capacity.

Responsibilities

• Direct customer service, cleaning and maintenance for a group of subway stations.
• Lead a team to provide clean, safe, and accessible stations with real-time travel information.
• Develop and implement policies for efficient station operation; manage emergencies.
• Engage with local officials and advocacy groups; participate in staff selection and labor agreements.

Skills

Customer service

Leadership

Communication

People management

Safety oversight

Education

Bachelor’s degree in Business or Public Administration or related field

Job description

Metropolitan Transportation Authority seeks a Group Station Manager to lead customer service, cleaning, and maintenance for a group of subway stations. You will direct a team to ensure clean, safe, and accessible stations with accurate fare information.

Responsibilities include policy implementation, station inspections, emergency leadership, and liaison with local officials. Must have a Bachelor's degree and significant managerial experience within transit operations.