Group Station Superintendent

Jobvite, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

MTA NYC Transit in New York City is seeking a Group Station Superintendent to lead front-line operations, cleaning, safety, and customer information for a group of subway stations.

The role requires supervisory experience and deep knowledge of rail systems, ADA and OSHA regulations, with a strong emphasis on safety, public relations, and effective staff leadership.

Qualifications

• High School Diploma/GED with five total years of experience including two years of managerial/supervisory experience.
• Ability to effectively manage a group of employees in a fast paced and highly customer focused environment.
• Knowledge of environment, organization, and operation of rail transportation systems and station operations.
• Knowledge of automated fare collection, construction trades and ADA regulations.
• Knowledge of OSHA regulations and related policies.
• Excellent customer service and public relations skills.

Responsibilities

• Oversee safe, efficient, timely and customer-focused execution of station operations.
• Direct staff to ensure cleanliness, safety, and accurate real-time travel and fare information.
• Coordinate management of emergencies, unusual events, and special operations.

Skills

Rail ops knowledge

ADA regulations

OSHA regulations

Customer service

Public relations

Safety principles

Communication

Education

High School Diploma/GED

Job description

The Department of Subways is seeking dynamic, customer-focused leaders for the role of Group Station Superintendent (GSS) in the Division of Station Environment & Operations. The Group Station Superintendent will have front-line, direct accountability for the safe, efficient, timely and customer-focused execution of functions related to the operation, cleaning and of a group of subway stations. The GSS will assign and direct staff responsible for providing clean, safe, well-maintained and readily accessible subway stations with accurate, real-time travel and fare information. Select Group Station Superintendents will be dedicated to heavy duty washing and specialized cleaning of stations. The selected candidate will execute, monitor and report to senior management on goals to improve performance levels in underperforming stations; manage hourly and supervisory personnel to ensure the safety and cleanliness of stations; and provide employees with direction regarding compliance with NYCT rules, regulations, effective labor relations and personnel policies. The GSS will also provide direction to staff and work with senior management to establish specific scopes of work and performance accountability measures to achieve production goals. In addition, the successful candidate will coordinate the management of emergencies, unusual occurrences, snow removal efforts and other special events by assigning appropriate staff.

EDUCATION AND EXPERIENCE:

• High School Diploma/GED with five (5) total years of experience which must include two (2) years of managerial/supervisory experience.

DESIRED SKILLS:

• Knowledge of the environment, organization , and operation of rail transportation systems and station operations.
• Knowledge of automated fare collection, construction trades and ADA regulations.
• Knowledge of relevant policies and procedures including OSHA regulations.
• Ability to effectively manage a group of employees in a fast paced and highly customer focused environment.
• Excellent customer service and public relations skills.
• Knowledge of safety principles and experience working in an environment where safety is a key component.
• Ability to effectively communicate with employees at all levels in the organization, including represented employees.
• Excellent public relations, verbal and written communication skills.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.