Group Station Superintendent

Metropolitan Transportation Authority (MTA); United States; On-site; USD 113,000 - 153,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) is seeking a Group Station Superintendent to oversee field operations, station cleanliness, and safety across multiple subway hubs. You will manage staff, ensure accurate real-time information is available to riders, and coordinate with senior management on performance improvements and emergencies.

The role emphasizes strong leadership, knowledge of rail operations, and adherence to safety standards while delivering reliable service to millions of

Qualifications

• High School Diploma/GED with five total years of experience including two years of managerial/supervisory experience.

Responsibilities

• Ensure safe, efficient operation and cleanliness of subway stations.
• Direct staff to provide clean, safe, accessible stations with real-time travel information.
• Manage emergencies, snow removal, and special events with appropriate staffing.
• Set scopes of work and performance goals; monitor production and safety.

Skills

Rail operations

ADA regulations

OSHA regulations

Customer service

Communication

Safety principles

Education

High School Diploma/GED

Job description

Description

JOB INFORMATION:

• Title: Group Station Superintendent
• Authority: TA
• Department: Subways
• Division/Unit: Stations Environment
• Location: Various
• Hours: Various
• Reporting Manager (if Applicable): Assistant Vice President
• Deadline (if Applicable): 10/13/26
• Compensation: $133,268 (UTLO Grade F)

RESPONSIBILITIES:

The Department of Subways is seeking dynamic, customer-focused leaders for the role of Group Station Superintendent (GSS) in the Division of Station Environment & Operations. The Group Station Superintendent will have front-line, direct accountability for the safe, efficient, timely and customer-focused execution of functions related to the operation, cleaning and of a group of subway stations. The GSS will assign and direct staff responsible for providing clean, safe, well-maintained and readily accessible subway stations with accurate, real-time travel and fare information. Select Group Station Superintendents will be dedicated to heavy duty washing and specialized cleaning of stations. The selected candidate will execute, monitor and report to senior management on goals to improve performance levels in underperforming stations; manage hourly and supervisory personnel to ensure the safety and cleanliness of stations; and provide employees with direction regarding compliance with NYCT rules, regulations, effective labor relations and personnel policies. The GSS will also provide direction to staff and work with senior management to establish specific scopes of work and performance accountability measures to achieve production goals. In addition, the successful candidate will coordinate the management of emergencies, unusual occurrences, snow removal efforts and other special events by assigning appropriate staff.

EDUCATION AND EXPERIENCE:

• High School Diploma/GED with five (5) total years of experience which must include two (2) years of managerial/supervisory experience.

DESIRED SKILLS:

• Knowledge of the environment, organization, and operation of rail transportation systems and station operations.
• Knowledge of automated fare collection, construction trades and ADA regulations.
• Knowledge of relevant policies and procedures including OSHA regulations.
• Ability to effectively manage a group of employees in a fast paced and highly customer focused environment.
• Excellent customer service and public relations skills.
• Knowledge of safety principles and experience working in an environment where safety is a key component.
• Ability to effectively communicate with employees at all levels in the organization, including represented employees.
• Excellent public relations, verbal and written communication skills.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.