Senior Station Operations Leader

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 120,000 - 147,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) in New York is seeking a Group Station Superintendent to lead the operation and cleaning of multiple subway stations, ensuring safety, accessibility and high-quality customer service.

The role requires strong managerial experience, ability to coordinate staff, manage emergencies, and ensure compliance with NYCT rules. The position offers a competitive salary and civil service benefits.

Qualifications

• High School Diploma/GED with five (5) total years of experience including two (2) years in a managerial/supervisory role.
• Experience leading a team in a fast-paced, customer-focused environment.

Responsibilities

• Oversee operation, cleaning and accessibility of subway stations.
• Direct staff to maintain safe, clean stations with real-time travel information.
• Manage emergencies, snow removal and special events with proper staffing.
• Coordinate with senior management on scopes of work and performance targets.
• Ensure compliance with NYCT rules, labor relations and personnel policies.

Skills

Rail ops knowledge

Public safety

Customer service

Staff supervision

ADA regulations knowledge

Emergency management

Education

High School Diploma/GED

Job description

Metropolitan Transportation Authority (MTA) in New York is seeking a Group Station Superintendent to lead the operation and cleaning of multiple subway stations, ensuring safety, accessibility and high-quality customer service.

The role requires strong managerial experience, ability to coordinate staff, manage emergencies, and ensure compliance with NYCT rules. The position offers a competitive salary and civil service benefits.