Group Station Manager

Metropolitan Transportation Authority; New York (NY); On-site; USD 135,000 - 182,000; Full time

Job summary

Metropolitan Transportation Authority seeks a Group Station Manager to lead customer service, cleaning, and maintenance for a group of subway stations. You will direct a team to ensure clean, safe, and accessible stations with accurate fare information.

Responsibilities include policy implementation, station inspections, emergency leadership, and liaison with local officials. Must have a Bachelor's degree and significant managerial experience within transit operations.

Qualifications

• Bachelor’s degree in Business or Public Administration, Transportation Management or a closely related field.
• Eight years of full-time related experience; five years in a managerial/supervisory capacity.

Responsibilities

• Direct customer service, cleaning and maintenance for a group of subway stations.
• Lead a team to provide clean, safe, and accessible stations with real-time travel information.
• Develop and implement policies for efficient station operation; manage emergencies.
• Engage with local officials and advocacy groups; participate in staff selection and labor agreements.

Skills

Customer service

Leadership

Communication

People management

Safety oversight

Education

Bachelor’s degree in Business or Public Administration or related field

Job description

Description

JOB INFORMATION:
Title: Group Station Manager
Department: Subways
Authority: TA
Division/Unit: Station Environment & Operations
Work Location: Various
Hours of Work: Managerial
Compensation
$158,549 (Compression Rate)
Deadline (if Applicable)
09/29/2026
Reporting Manager (If Applicable)
Assistant Vice President

Responsibilities

The Department of Subways is seeking dynamic, customer-focused leaders to assume the role of Group Station Manager (GSM) within the Division of Station Environment & Operations. These managers will play a key role in the transformation of subway and customer service, as outlined in NYC Transit's Corporate Plan. The GSM will direct customer service, cleaning and maintenance functions for a group of subway stations. GSMs will be responsible for managing a team to provide customers with clean, safe, well maintained and readily accessible subway stations with accurate, real-time travel and fare information. Select Group Station Managers will direct maintenance and specialized cleaning activity across multiple groups of stations. Responsibilities will also include, but are not limited to: creating and implementing policies and procedures for the efficient operation of assigned stations; managing construction trade employees and the performance of station inspections; leading the management of emergencies; and serving as the primary liaison with local elected officials and advocacy groups. The successful candidate will participate in the selection of subordinate staff, administer relevant labor agreements, and support Collective Bargaining efforts when necessary.

Education And Experience

A Bachelor’s degree from an accredited college in Business or Public Administration, Transportation Management or a closely related field of study, and eight (8) years of full-time related experience; of which five (5) years must have been in a managerial/supervisory capacity; Or
A satisfactory combination of education and experience.

Desired Skills

• Excellent customer service and public relations skills.
• Knowledge of the environment, organization and operation of rail transportation systems and station operations.
• Knowledge of automated fare collection, construction trades and ADA regulations.
• Ability to effectively manage a group of employees in a fast paced and highly customer focused environment.
• Knowledge of safety principles and experience working in an environment where safety is a key component.
• Knowledge of relevant policies and procedures including Collective Bargaining Agreements and OSHA regulations.
• Ability to effectively communicate with employees at all levels in the organization, including represented employees.
• Excellent verbal and written communication skills.

Selection Method

Based on evaluation of education, skills, experience, and interview. All appointments, with the exception of the Department of Subways employees on MaBSTOA payroll, will be made on the NYCT payroll.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.