Lead Subrogation & Recovery Operations

Hertz; Oklahoma City (OK); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Rental discount

Paid time off

Medical, dental & vision

401(k) with employer match

Parental leave & adoption assistance

Employee assistance program

Educational reimbursement

Voluntary insurance options

Discounts & perks

Theme park tickets & gym discounts

Job summary

Hertz is seeking a Subrogation Supervisor in Oklahoma City to lead claims processing, subrogation opportunities, and coordination with CRU and Liability teams. You will drive data quality, team performance, and customer service across field locations and third parties.

The role requires a Bachelor degree in Business or equivalent experience, insurance/collections exposure, and strong leadership. This is a hybrid position with a competitive starting salary around $55,000.

Qualifications

• Bachelor Degree in Business and/or equivalent work experience.
• Insurance, collections, or recovery experience required.
• Strong leadership, people management, negotiation, and professionalism skills.
• Knowledge of auto damage insurance principles and processes preferred.
• Knowledge of FDCPA and applicable collection regulations.
• Understanding of state statutes and regulations related to collections and claims handling.

Responsibilities

• Ensure the quality and accuracy of data entered into Case Manager/FileNet.
• Manage the handling of first-party claims to ensure subrogation opportunities are identified and referred to CRU within deadlines.
• Oversee identification of third-party claims and referrals to the Liability team.
• Supervise the collection team to meet performance targets.
• Establish and maintain a formal communication process with Hertz locations for feedback on FNOL notifications and issues.
• Perform other duties, projects, and ad hoc assignments as required.
• Manage team workflows to maximize efficiency and service levels.
• Establish team/individual performance goals and provide coaching and feedback.
• Monitor attendance, leave, and HR matters to ensure policy compliance.
• Oversee a self-audit program to monitor procedures and quality.

Skills

Leadership

Negotiation

Communication

Time management

Attention to detail

Education

Bachelor degree in Business

Job description

Hertz is seeking a Subrogation Supervisor in Oklahoma City to lead claims processing, subrogation opportunities, and coordination with CRU and Liability teams. You will drive data quality, team performance, and customer service across field locations and third parties.

The role requires a Bachelor degree in Business or equivalent experience, insurance/collections exposure, and strong leadership. This is a hybrid position with a competitive starting salary around $55,000.