Senior Claims Specialist

LHH; Oklahoma City (OK); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Sick Leave

Free parking

Free Parking

Paid Leave

Holiday Pay

Job summary

A growing claims management firm in Oklahoma City is seeking a Senior Subrogation Claims Specialist to manage high-value claims and total loss cases. The role includes investigating claims, ensuring compliance with legal standards, and pursuing recovery through negotiations. Ideal candidates should have over three years of experience, strong negotiation skills, and efficiency in claims management tools. This position offers hybrid work flexibility with competitive benefits including medical, dental, and retirement plans.

Qualifications

• 3+ years of experience in subrogation claims and related laws.
• Familiarity with rental car damage recovery is preferred.
• Expertise in handling high-value claims and total loss cases.

Responsibilities

• Investigate and manage high-value subrogation claims.
• Assess liability and pursue recovery through various methods.
• Prepare detailed claim summaries and provide regular updates.
• Process improvements: identify workflow inefficiencies and recommend enhancements to improve recovery rates and reduce cycle times.
• Collaborate with team members and management to establish best practices for subrogation claims.
• Coordinate with external vendors and debt collection agencies for outsourced claims support.
• Review and audit vendor performance to ensure quality standards and adherence to service agreements.
• Document case progress, generate reports, and monitor KPIs to support departmental goals and initiatives.

Skills

Negotiation skills

Problem-solving

Communication skills

Organizational skills

Organizational skills

Tools

Arbs Forums

E-Subro Hub

Accurint

LexisNexis

Job description

Location

Oklahoma City, onsite with one day remote

Overview

The candidate will work as a Senior Subrogation Claims Specialist within an in‑house growing team focusing on managing high‑value subrogation claims and total loss cases. They will be responsible for investigating claims, ensuring compliance with laws and policies, assessing liability, pursuing recovery through negotiations or arbitration, and collaborating with external vendors for outsourced claims support.

Responsibilities

• Investigate and manage high‑value subrogation claims, including total loss cases, ensuring compliance with laws and policies
• Assess liability and pursue recovery through negotiations, arbitration, or other dispute resolution methods
• Prepare detailed claim summaries and provide regular updates in the claims management system
• Process Improvement: Identify workflow inefficiencies and recommend enhancements to improve recovery rates and reduce cycle times
• Collaborate with team members and management to establish best practices for subrogation claims
• Coordinate with external vendors and debt collection agencies for outsourced claims support
• Review and audit vendor performance to ensure quality standards and adherence to service agreements
• Document case progress, generate reports, and monitor KPIs to support departmental goals and initiatives

Qualifications

• 3+ years of experience in subrogation claims and related laws with familiarity with rental car damage recovery (preferred) and expertise handling high‑value claims and total loss cases
• Proficiency in claims management systems (Arbs Forums, E‑Subro Hub, Accurint, and/or LexisNexis)
• Flexible problem solver with excellent troubleshooting, negotiation, decision‑making, and strong communication skills
• Ability to stay organized and manage multiple tasks in a fast‑paced environment
• Comfortable working fully onsite four days and one day remote in Oklahoma City
• Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, free parking, and 401K plan. Paid leave includes Paid Sick Leave and other paid leave required by law, and holiday pay upon meeting eligibility criteria.

Equal Opportunity & Diversity

Equal Opportunity Employer/Veterans/Disabled. Military connected talent encouraged to apply. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.

Legal Notices

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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