Lead Store Services & Production Specialist

FedEx; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office seeks a Lead Consultant to deliver expert customer service, take and price orders, and guide production processes. You will advise customers on FedEx Office products, manage multiple tasks, and ensure orders are completed accurately and on time.

The role involves leading shift teams, coordinating shipping activities, and assisting in training, with a focus on maintaining high service standards in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to take customer orders and provide pricing information.
• Strong consultative selling and product recommendation abilities.

Responsibilities

• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Manages production flow to ensure orders are accurate and on time.
• Coordinates shipping-related services, packaging, and delivery pickup.
• Provides leadership to team members on assigned shifts and assists in training.

Skills

Customer service

Sales

Communication

Team leadership

Multitasking

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office seeks a Lead Consultant to deliver expert customer service, take and price orders, and guide production processes. You will advise customers on FedEx Office products, manage multiple tasks, and ensure orders are completed accurately and on time.

The role involves leading shift teams, coordinating shipping activities, and assisting in training, with a focus on maintaining high service standards in a fast-paced environment.