Lead Store Manager – Banking Customer Experience

TD Bank Group (TD); Leominster (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank Group in Leominster, MA seeks an Assistant Store Manager to lead daily service, sales, and operations. You will guide a team to cultivate customer relationships by delivering TD’s model of convenience, sales and advice, and a personalized experience across teller and platform services.

The role emphasizes coaching, regulatory compliance, and end-to-end financial guidance to help customers meet their goals while driving store performance.

Qualifications

• Undergraduate degree or equivalent experience required.
• 2+ years experience in customer service/sales.
• Supervisory or leadership experience preferred.
• Demonstrated ability to deliver Legendary Customer Service.
• Strong verbal and written communication and teamwork.

Responsibilities

• Leads a team to achieve store objectives and deliver Legendary Customer Service.
• Provides day-to-day guidance to ensure compliant, personalized service and advice.
• Oversees complex sales activities and cross-functional collaboration.
• Delivers end-to-end advice and product recommendations based on customer needs.
• Manages scheduling to balance customer demand with regulatory requirements.
• Builds customer relationships through proactive referrals and financial guidance.

Skills

Leadership

Customer service

Communication

Sales

Microsoft Office

Education

Undergraduate degree or equivalent experience

2+ years experience in customer/sales

Supervisory or leadership experience preferred

Notary License (Preferred)

Tools

Microsoft Office

Job description

TD Bank Group in Leominster, MA seeks an Assistant Store Manager to lead daily service, sales, and operations. You will guide a team to cultivate customer relationships by delivering TD’s model of convenience, sales and advice, and a personalized experience across teller and platform services.

The role emphasizes coaching, regulatory compliance, and end-to-end financial guidance to help customers meet their goals while driving store performance.