Store Leader & Customer Advisory

TD; Framingham (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD Bank in Framingham, MA is seeking an Assistant Store Manager to lead daily service, sales and operations. You will guide a team to deliver TD's model of convenient banking and build strong customer relationships.

You will coach staff, manage complex service needs, and drive performance while ensuring compliance and outstanding customer experience in a fast-paced retail environment.

Qualifications

• Undergraduate degree or equivalent experience required.
• 2+ years experience in customer service or sales.
• Supervisory or leadership experience preferred.
• Notary License preferred; active NMLS registration to discuss loan products.

Responsibilities

• Lead a team to deliver legendary customer service and sales results.
• Coach staff on advice, product knowledge, and banking solutions.
• Ensure compliance with TD policies and regulatory guidelines.
• Manage day-to-day operations of the store and teller platform.
• Drive referrals and build customer relationships through proactive outreach.

Skills

Customer service

Sales & Ops management

Leadership

Financial acumen

Communication skills

Education

Undergraduate degree or equivalent experience

Notary License (Preferred)

Active NMLS registration

Tools

Microsoft Office

Job description

TD Bank in Framingham, MA is seeking an Assistant Store Manager to lead daily service, sales and operations. You will guide a team to deliver TD's model of convenient banking and build strong customer relationships.

You will coach staff, manage complex service needs, and drive performance while ensuring compliance and outstanding customer experience in a fast-paced retail environment.