Lead Spa Receptionist: Elevate Guest Experience

Arch Amenities Group; Washington (District of Columbia); On-site; USD 25,000 - 34,000; Full time

Job summary

Arch Amenities Group seeks a Lead Spa Receptionist to assist in daily facility operations, lead front desk staff, and oversee programming and guest satisfaction. You will help manage scheduling, training, and safety protocols under the Spa Director.

The role requires strong customer service, organizational skills, and the ability to work varied hours, including nights and weekends, in a fast-paced spa setting. Join a team delivering wellness and hospitality experiences.

Qualifications

• College degree or comparable work experience.
• CPR/First-Aid Certification, if required by the client.
• Effective leadership skills and a strong work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Creative in marketing, promotion, and programming.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Able to show initiative and make decisions.
• Proficient in appropriate computer skills and office equipment.

Responsibilities

• Assists in developing a comprehensive standard facility operation's manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.
• Helps to supervise and follow up on guest requests and comments.
• Assists in the training, and supervision of all front desk staff.
• Assists in developing the staffing schedule to ensure adequate coverage.
• Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
• Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• If applicable, assists in developing and planning a diverse calendar of enjoyable programs and activities such as: fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
• Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.
• If applicable, works with Property Management Company to address resident questions and concerns.
• If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.
• Other duties as assigned

Skills

Leadership

Customer service

Marketing

Programming

Professionalism

Verbal and written communication

Initiative

Computer skills

Education

College degree or comparable work experience

CPR/First-Aid Certification

Job description

Arch Amenities Group seeks a Lead Spa Receptionist to assist in daily facility operations, lead front desk staff, and oversee programming and guest satisfaction. You will help manage scheduling, training, and safety protocols under the Spa Director.

The role requires strong customer service, organizational skills, and the ability to work varied hours, including nights and weekends, in a fast-paced spa setting. Join a team delivering wellness and hospitality experiences.