Spa Experience Leader

Arch Amenities Group; National Harbor (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Arch Amenities Group, the global leader in spa, fitness, and leisure management, is hiring a Spa Supervisor to assist the Spa Director in overseeing daily spa operations. This position is responsible for supervising service providers, maintaining high standards of service, supporting team development, and ensuring the facility runs smoothly and efficiently.

You will lead and develop a diverse team, manage recruitment and scheduling, oversee appointment flow, maintain cleanliness, and collaborate

Qualifications

• High School Diploma or GED required; some college preferred.
• Minimum 3 years of experience in a spa or hospitality environment.
• Strong customer service orientation and leadership skills.
• Professional demeanor with strong verbal and written communication abilities.
• Organizational and multitasking capabilities with attention to detail.
• Ability to lead, coach, and motivate a diverse team.
• Comfortable in sales and promotional activities.

Responsibilities

• Lead and support a team of spa service providers to meet guest satisfaction and professional service standards.
• Manage recruitment, onboarding, scheduling, and training of all spa staff.
• Oversee daily appointment flow and ensure excellent service delivery.
• Maintain cleanliness, hygiene, and sanitation standards in all spa areas.
• Coordinate new hire orientation and training on services, customer experience, and operational systems.
• Provide coaching and performance feedback; participate in annual reviews and apply discipline as needed.

Skills

Customer service

Leadership

Verbal and written communication

Organizational skills

Team coaching

Education

High School Diploma or GED

Some college preferred

Job description

Arch Amenities Group, the global leader in spa, fitness, and leisure management, is hiring a Spa Supervisor to assist the Spa Director in overseeing daily spa operations. This position is responsible for supervising service providers, maintaining high standards of service, supporting team development, and ensuring the facility runs smoothly and efficiently.

You will lead and develop a diverse team, manage recruitment and scheduling, oversee appointment flow, maintain cleanliness, and collaborate